Returns & Exchanges
At Level Up Games, we want you to be completely satisfied with your new gear, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your purchase doesn't fit or meet your expectations, our streamlined process makes exchanges and refunds easy.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging with all tags attached, ensuring the merchandise is in new, resellable condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized shipping location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing