Frequently Asked Questions
Everything you need to know about your Level Up Games gear.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must still have original tags attached and be in their original packaging to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you already own and comparing it to our chart for the most accurate fit.
Are your products ethically sourced?
Yes, Level Up Games is committed to ethical manufacturing. We only partner with suppliers who adhere to fair labor practices and utilize sustainable materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery status in real-time.